Refund Policy

1. Eligibility

You are eligible for a full refund if all of these apply:

• You purchased a course, bundle, or subscription within the last 14 days.
• You request the refund using the methods below (not through third-party platforms or chargebacks).

No justification required — “no questions asked” means exactly that.

2. How to request a refund

Email refunds@learn-n-succeed.com with:

• The email address used to purchase
• The course name
• The order ID (visible in your purchase email)
• (Optional) The reason for the refund — helps us improve

We confirm receipt and process eligible requests promptly (see below). For EUR purchases, you can also request a refund directly through Paddle, our Merchant of Record, via the receipt email Paddle sent you — either route works.

3. Processing time

We process refund requests within 1–3 business days from receipt. Once approved, the refund is issued via the original payment method:

• Credit/debit card: 5-10 business days to appear on your statement (depending on your bank).
• Original payment method: for purchases in euros, the refund is issued by Paddle and follows Paddle's processing times; for purchases in Mauritian rupees, it is issued via MIPS when that rail is offered.

For EUR purchases, the refund is issued by Paddle as Merchant of Record. For Mauritian rupee purchases, the refund is issued by Aetheis Ltd via MIPS. Either way, funds are returned to the original payment method.

4. Subscription cancellation

Subscriptions can be cancelled at any time from your account settings or the billing portal.

Your access continues until the end of the current paid period. No pro-rata refund is given for a partially used period, except within the first 14 days of your first billing cycle (see Section 1).

Cancelling a subscription and requesting a refund remain two separate steps: cancelling stops future renewal, it does not automatically trigger a refund.

5. Exceptions (non-refundable)

The following are non-refundable:

• Custom corporate workshops, once the workshop has been delivered.
• Free trials and free courses (nothing was paid).
• Refunds requested more than 14 days after purchase, except where local consumer law mandates otherwise.
• Cases where the account has been terminated for violation of our Terms of Service.

6. EU / Mauritius consumer rights

This policy is offered in addition to (not in replacement of) your legal rights under:

• EU Consumer Rights Directive 2011/83/EU: 14-day cooling-off period.
• Mauritius Consumer Protection Act.

7. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer — we'll almost always resolve the issue faster directly. Chargebacks initiated without prior contact may result in account suspension and additional fees passed on from our payment processor.

8. Contact

Any question on this policy:

• Email: refunds@learn-n-succeed.com
• Response time: within 1–3 business days